Introduction
We process a range of data when you install or use our products. This data may be directly or indirectly of a personal nature, i.e. it may involve other data sources. We collect much of this data in a pseudonymized or anonymized form. Pseudonymized means that it is no longer possible to attribute the personal data to a specific data subject without additional information. Anonymized means that the data subject can no longer be identified from the anonymized data.
Additional information on our personal data practices may be provided in product descriptions, contractual terms, supplemental privacy statements, or notices provided prior to or at the time we collect your personal data. Please see Privacy Policy for more details.
Customer data
You have the option to use our products as an anonymous or registered customer. If you use our products and services anonymously, i.e. without having registered by providing your email address, we will not be able to perform the necessary and legally required identity check within the scope of your legal request.
If you wish to delete your data, you have the option to do so in the administration section of our software at my.avira.com. We will then erase your data in accordance with legal requirements. Furthermore, please note that after confirming your deletion request it will no longer be possible to restore your data. You may continue using parts of our software as an anonymous user.
Avira – My Avira Account | ||
If you register, we provide you with a web console in the form of a My Avira Account. This account references your email address and a password that you set. You may use third-party sign-on for your account, including Facebook Connect, Apple, or Google. For more information on third-party sign-on please see the “Login via third-party provider” section here. You can also turn on 2-factor authentication (2FA). We will then send you a text message with a security PIN to the stored telephone number. More information about this functionality can be found here. You can use the web console to manage your account, your devices, and the software subscriptions of your Avira products. There is also the option for you to view your personal data, your settings, and other functionalities and to adjust them if necessary. For this purpose, we store, among other things, your contact data, your communication settings, the license information, device information, the expiration date of the license, and the service packages you have booked. We retain this data while you are an active customer with us, and for three years after you are no longer using our products. | ||
Categories of Data and Personal Data Processed | Purpose of Processing Your Personal Data | |
Data You Provide: | Account Data may include:
| Account Data: This data is processed to authenticate, administer, and maintain the account and product subscription as well as to communicate with you. |
Data We Automatically Process: | Product Data may include:
| Product Data: This data is processed for the purpose of delivering services and to understand product usage to further develop and improve the product performance. |
Data We Process from Third Parties: | Account Data may include:
Payment Data may include:
| Account Data: This data is processed to authenticate, administer, and maintain the account and product subscription as well as to communicate with you. Payment Data: This data is processed to bill the account for the products and features purchased and connect payments with license information. |
Avira Identity Assistant | |||
Avira Identity Assistant is a paid service that regularly scans the internet to detect if your personal data has been exposed on the dark web. Avira Identity Assistant uses advanced surveillance technology to regularly search websites and marketplaces as well as monitor private forums, social networks, and the dark web where information is traded and sold, looking for your personal information. | |||
Categories of Data and Personal Data Collected | Purpose of Processing Your Personal Data | ||
Data You Provide: | Identity Data may include:
| Identity Data: Your data is used to deliver the services and features that you have selected. | |
Data We Automatically Process: | Device Data may include:
Security Data may include:
Product Data may include:
| Device Data: This data is used for the purpose of delivering services. Security Data: This data is used to monitor your identity by providing the alerts you have set up on your account which can help protect you when potentially fraudulent activity is detected. Product Data: This data is processed for the purpose of delivering services and to understand product usage to further develop and improve the product performance. | |
Data We Collect/Access from Third Parties: | Security Data may include:
| Security Data: This data is processed by our third-party service providers to monitor your identity and provide monitoring and protective alerts based on the features you select within our products. |
Avira Optimizer/ Avira System Speedup | ||
Avira Optimizer for macOS helps to free up space on your Mac by removing unwanted files, browser caches, and more. Avira System Speedup for Windows includes PC cleaner and optimization tools that help you enhance your system’s performance. | ||
| Categories of Data and Personal Data Collected | Purpose of Processing Your Personal Data |
Data You Provide: | You are not required to provide any data beyond billing and enrolment. | |
Data We Automatically Process: |
| Device Data : This data is used for the purpose of delivering services. |
Data We Collect/Access from Third Parties: | This product does not collect/access personal data from third parties as part of its services. | This product does not collect/access personal data from third parties as part of its services. |
Avira Password Manager | ||
Avira Password Manager allows you to store your passwords safely and synchronize them across multiple devices. Passwords are encrypted immediately after entry. Due to the master password you set, Avira itself is unable to access your data. We use end-to-end encryption to transmit data from your devices to our servers. | ||
Categories of Data and Personal Data Collected | Purpose of Processing Your Personal Data | |
Data You Provide: |
| Product Data: This data is provided by you if you choose to and is collected for the purposes of delivering the product functionality. This is data stored by the product for functionality. |
Data We Automatically Process: | Location Data may include:
Device Data may include:
Product Data may include:
| Location Data: This data is processed for the purposes of determining appropriate language settings for communicating with the User and for reporting about product usage based on general location. Product Data: This data is processed for the purpose of delivering services and to understand product usage to further develop and improve the product performance. |
Data We Collect/Access from Third Parties: | Security Data may include:
| Security Data: This data is processed for the purposes of delivering the product by identifying and informing you of potentially compromised passwords stored within your device(s). |
Avira Phantom VPN | ||||
With Avira Phantom VPN we provide you with a global service for an even more secure internet connection. Encrypted connections to our server locations distributed around the world allow you to surf anonymously and access your favorite content from anywhere. If you use Avira Phantom VPN we do not collect any data about the web pages you visit or the services you use on the internet. | ||||
Categories of Data and Personal Data Collected | Purpose of Processing Your Personal Data | |||
Data You Provide: | You are not required to provide any data beyond billing and enrolment. | Account Data: Avira Phantom VPN does not require Users to provide any data outside of the enrollment and billing processes, so no additional personal data is processed. | ||
Data We Automatically Process: | Device Data may include:
Product Data may include:
Security Data may include:
| Device Data: This data is processed for the purpose of delivering the product and content in accordance to your device(s). Product Data: This data is uses for the purpose of (a) delivering the product by selecting the most appropriate server to connect to; (b) for research and development to improve products and services and to better protect your network, devices, data, and identity, and (c) to prevent abuse of services to protect our network and ensure compliance with the terms of use. Security Data: This data is used is for the purposes of billing the account of the product used as well as network operations and support. | ||
Data We Collect/Access from Third Parties: | This product does not collect/access personal data from third parties as part of its services. | This product does not collect/access personal data from third parties as part of its services. |
Avira Safe Search | ||
Avira Safe Search is a browser extension that helps protect the User from unsafe websites by filtering search results and providing website safety ratings to the User to provide a safer web browsing experience. | ||
Categories of Data and Personal Data Collected | Purpose of Processing Your Personal Data | |
Data You Provide: | You are not required to provide any data beyond billing and enrolment. | Avira Safe Search does not require Users to provide any data outside of enrolment and billing processes. Avira Safe Search can be used as a free extension tool or website. If used as such, no User Data is collected. |
Data We Automatically Process: | Location Data may include:
Device Data may include:
Security Data may include:
| Location Data: This data is processed for the purposes of delivering the product in accordance with your device(s), determining appropriate language settings for communicating with you, and reporting about product usage based on general location. Device Data: This data is processed for the purpose of delivering the product in accordance with your device(s). Security Data: This data is processed for the purposes of delivering the product by informing you about site safety and/or blocking unsafe websites, and tailoring ads to your interests. |
Data We Collect/Access from Third Parties: | Product Data may include:
| Product Data: This data is provided by our search partners and processed for the purpose of understanding product usage to further develop and improve product performance. |
Avira Safe Shopping / Avira Browser Safety | ||||
With Avira Safe Shopping/Avira Browser Safety we protect you when browsing the internet by blocking infected or phishing websites and preventing "invisible" trackers. If you turn on the price-comparison feature of Avira Safe Shopping/Avira Browser Safety, we'll show you deals and suitable products from other vendors based on your search. Data is processed exclusively in accordance with the performance of the contract. | ||||
Categories of Data and Personal Data Collected | Purpose of Processing Your Personal Data | |||
Data You Provide: | You are not required to provide any data beyond billing and enrolment. | |||
Data We Automatically Process: | Location Data may include:
Device Data may include:
Security Data may include:
Product Data may include:
| Location Data: This data is processed for the purposes of determining appropriate language settings for communicating with the User and for reporting about product usage based on general location. Device Data: This data is processed for the purpose of delivering the product in accordance with your device(s) and by providing login services and analyzing product usage. Security Data: This data is processed for the purposes of delivering the product by informing you about site safety and/or blocking unsafe websites, and tailoring ads to your interests. Product Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry. | ||
Data We Collect/Access from Third Parties: | Product Data may include:
| Product Data: This deidentified data is provided by our partners and processed for the purpose of understanding product usage to further develop and improve product performance. |
Avira Secure Browser | ||||
Avira Secure Browser is a web browser with security features such as Web Shield, which helps block fake and dangerous websites, URLs, downloads, and scams. The browser also includes Privacy Guard to help block ads and trackers as you browse. Avira Secure Browser gives you the option to use Avira Safe Search as your search engine, which flags safe and potentially dangerous results in your search. | ||||
Categories of Data and Personal Data Processed (How Long It is Stored) | Purpose of Processing Your Personal Data | |||
Data You Provide: | This product does not require Users to provide any data to use the product. | This product does not require Users to provide any data to use the product. | ||
Data We Collect/Access: | Device Data may include:
Security Data may include:
Service Data may include::
By default, Secure Browser for Desktop processes locally on your system the following data: :
| Device Data: This data is used and generated internally at Gen for the purpose of tracking account activity between internal company systems, applications, and architecture. It is also processed for the purposes of delivering the product in accordance with your device(s), and to introduce new features or products based on previous experience. Location is used to set up proper product language version for Windows. Security Data: This data is processed for the purposes of delivering the product by informing you about site safety and blocking browsing to unsafe websites, improving the detection of malware and cyber-threats (e.g., through file sample analysis), and pursuing general cybersecurity research. Service Data: This data is processed for the purposes of recognizing what features should be enabled or disabled, what product should be installed or uninstalled, to better understand user’s behavior, to provide import functionality, to improve user onboarding and product experience, and for understanding product usage to further develop and improve the product performance as well as telemetry. | ||
Data We Collect/Access from Third Parties: | No data is collected from Third Parties | No data is collected from Third Parties. |
Avira Security Products | ||
Avira Security adapts to your digital needs and protects you, your data and devices from all threats - including those that are already lurking on your computer, such as weak passwords or outdated programs. This notice includes Avira Security for iOS, Avira Security for Android, Avira Security for Mac and Avira Security for Windows. | ||
Categories of Data and Personal Data Collected | Purpose of Processing Your Personal Data | |
Data You Provide: | You are not required to provide any data beyond billing and enrolment. | You are not required to provide any data beyond billing and enrolment. |
Data We Automatically Process: | Device Data may include:
Product Data may include:
Location Data may include:
Security Data may include:
| Device Data: This data is processed for the purposes of delivering the product in accordance with your device(s) and determining appropriate language settings for communicating with you. Product Data: This data is processed for the purpose of delivering services and to understand product usage to further develop and improve the product performance. Location Data: This data is processed for the purposes of determining appropriate language settings for communicating with the User and for reporting about product usage based on general location. If you use our anti-theft tool and have created an Avira user account, we collect your location data every 24 hours. This is necessary to display the last known location of your device in the event of loss or theft. If you have not created an Avira user account, the location data remains on your device. We collect location data even when the app is not active. The location data is also processed when using the App Lock feature. Here too, the data remains on your device. Security Data: This data is processed for the purposes of delivering the product by alerting you to potentially malicious applications, malware, and links (including links in emails or data downloaded to SD cards) as well as improving the app security feature (malicious malware and applications blocking feature and SD card are only available on the Android OS). |
Data We Collect/Access from Third Parties: | This product does not collect/access personal data from third parties as part of its services. | This product does not collect/access personal data from third parties as part of its services. |
Avira Support Collector | |||
Support Collector enables customers to get fast support and more effective troubleshooting. Support Collector creates a detailed error analysis of your system so that Avira Support can quickly locate issues. | |||
Categories of Data and Personal Data Collected | Purpose of Processing Your Personal Data | ||
Data You Provide: | You are not required to provide any data. | You are not required to provide any data. | |
Data We Automatically Process: | Device Data may include:
| Device Data: This data is used for the purpose of delivering services. Product Data: This data is processed for the purpose of delivering services and to understand product usage to further develop and improve the product performance. | |
Data We Collect/Access from Third Parties: | This product does not collect/access personal data from third parties as part of its services. | This product does not collect/access personal data from third parties as part of its services. |